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SHA-1 checksums for files

To obtain the hash, you’ll need a utility that calculates SHA-1 checksums for files – fortunately Microsoft has a free download called the File Checksum Verifier Utility . Run fciv.exe from the command line on your reference PC to obtain the desired checksum:

SHA-1 checksums for files

To obtain the hash, you’ll need a utility that calculates SHA-1 checksums for files – fortunately Microsoft has a free download called the File Checksum Verifier Utility . Run fciv.exe from the command line on your reference PC to obtain the desired checksum:

SCCM "Closing the allow unknown computer support to take control"

Applies To: System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3 Unknown computer support is an operating system deployment feature in Configuration Manager 2007 R2 that allows unmanaged systems to be discovered and receive operating system deployment. http://technet.microsoft.com/en-us/library/cc161877.aspx ~But why is it showing up in my SCCM task sequence? ... This is not an error, it was an informational message just saying that the Task Sequence Availability Checker did not need to add the machine to a collection for task sequences to be available at the next step. This is because we have advertised the task sequences to the unknown computer collections. Any machines that boot up and request task sequences that do not have a record in SCCM will be able to start running one of those advertised task sequences. We are using non-integrated WDS which means we can’t use the unknown computer support on PXE service points. However, the issue here isn’t

SCCM "Closing the allow unknown computer support to take control"

Applies To: System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 R3 Unknown computer support is an operating system deployment feature in Configuration Manager 2007 R2 that allows unmanaged systems to be discovered and receive operating system deployment. http://technet.microsoft.com/en-us/library/cc161877.aspx ~But why is it showing up in my SCCM task sequence? ... This is not an error, it was an informational message just saying that the Task Sequence Availability Checker did not need to add the machine to a collection for task sequences to be available at the next step. This is because we have advertised the task sequences to the unknown computer collections. Any machines that boot up and request task sequences that do not have a record in SCCM will be able to start running one of those advertised task sequences. We are using non-integrated WDS which means we can’t use the unknown computer support on PXE service points. However, the issue here isn’t

SCCM DCM Creation and KPI

Microsoft Security Compliance manger Possible to import Backed up GPO's and then export as DCM baseline for compliance.  For computers not on the domain and able to receive a GPO can use teh local policy tool that is included with the SCM tool to import teh Group policy backup instead.     Verify that bitlokcer is enabled on the C drive Option Explicit On Error Resume Next Dim objWMI, obj, colTPM Set objWMI = GetObject("winmgmts:\\.\ROOT\CIMv2\Security\MicrosoftVolumeEncryption") If Err <> 0 Then Script.Quit End If Set colTPM = objWMI.ExecQuery ("Select * from Win32_EncryptableVolume") For Each obj in colTPM If ( UCase(obj.DriveLetter) = "C:" And obj.ProtectionStatus = 1 ) Then WScript.Echo "BitLocker Enabled on C Drive" WScript.Quit End If Next

SCCM DCM Creation and KPI

Microsoft Security Compliance manger Possible to import Backed up GPO's and then export as DCM baseline for compliance.  For computers not on the domain and able to receive a GPO can use teh local policy tool that is included with the SCM tool to import teh Group policy backup instead.     Verify that bitlokcer is enabled on the C drive Option Explicit On Error Resume Next Dim objWMI, obj, colTPM Set objWMI = GetObject("winmgmts:\\.\ROOT\CIMv2\Security\MicrosoftVolumeEncryption") If Err <> 0 Then Script.Quit End If Set colTPM = objWMI.ExecQuery ("Select * from Win32_EncryptableVolume") For Each obj in colTPM If ( UCase(obj.DriveLetter) = "C:" And obj.ProtectionStatus = 1 ) Then WScript.Echo "BitLocker Enabled on C Drive" WScript.Quit End If Next

SCCM DCM What is it?

What is Desired Configuration Management (DCM)? DCM is a feature in SCCM that will provide a framework for assisting organizations in both defining and enforcing corporate policies and standards for system configurations, whether related to the operating system or an application installed on the system. Feature include authoring and scheduling, model-based design leveraging Service Modeling Language (SML) (a component of Microsoft's Dynamic Systems Initiative) which makes the features we're about to discuss possible. Some of the key scenarios that drove the features Microsoft delivered in the final release of DCM include: Regulatory Compliance - demonstrating regulatory compliance in system configurations. Not only deploying a compliant standard system configuration, but being able to periodically prove adherence to these policies. Pre and post change configuration - Verify that no unplanned changes took place during the implementation of a planned change. Monitoring for "

SCCM DCM What is it?

What is Desired Configuration Management (DCM)? DCM is a feature in SCCM that will provide a framework for assisting organizations in both defining and enforcing corporate policies and standards for system configurations, whether related to the operating system or an application installed on the system. Feature include authoring and scheduling, model-based design leveraging Service Modeling Language (SML) (a component of Microsoft's Dynamic Systems Initiative) which makes the features we're about to discuss possible. Some of the key scenarios that drove the features Microsoft delivered in the final release of DCM include: Regulatory Compliance - demonstrating regulatory compliance in system configurations. Not only deploying a compliant standard system configuration, but being able to periodically prove adherence to these policies. Pre and post change configuration - Verify that no unplanned changes took place during the implementation of a planned change. Monitoring for "

Adobe Reader Error Opening a PDF

"Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement" To analyze, filter to only AcroRd32.exe process using Process monitor. Then exclude all “SUCCESS” results. Note the key: HKLM\SOFTWARE\Adobe\Adobe Acrobat\10.0\AdobeViewer\EULAAcceptedForBrowser NAME NOT FOUND Confirm the key is not present in Regedit; create a DWORD called “EULAAcceptedForBrowser” & set the Value Data to 1 NOTE: relating to a bug; if "CR" is in the folder or file name : http://forums.adobe.com/message/3791868

Adobe Reader Error Opening a PDF

"Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement" To analyze, filter to only AcroRd32.exe process using Process monitor. Then exclude all “SUCCESS” results. Note the key: HKLM\SOFTWARE\Adobe\Adobe Acrobat\10.0\AdobeViewer\EULAAcceptedForBrowser NAME NOT FOUND Confirm the key is not present in Regedit; create a DWORD called “EULAAcceptedForBrowser” & set the Value Data to 1 NOTE: relating to a bug; if "CR" is in the folder or file name : http://forums.adobe.com/message/3791868

1E NOMAD overview

What is Enterprise View? http://www.1e.com/helparchive/NightWatchman%20and%20WakeUp/v6.0/User_Guide/User-Guides/Enterprise%20View%20Users%20Guide.pdf Enterprise View is aimed at personnel who want a quick overview of their network and how the 1E products are working to bring them environmental and cost savings. Enterprise View is a management dashboard, providing at-a-glance overviews of the energy consumption and computer-related information that 1E is gathering on your network. How does Enterprise View operate? Enterprise View provides a web-based portal onto the 1E databases. The portal lets you choose from a number of pre-defined tiles to display significant PC and Server information in a handy, summarized format.

1E NOMAD overview

What is Enterprise View? http://www.1e.com/helparchive/NightWatchman%20and%20WakeUp/v6.0/User_Guide/User-Guides/Enterprise%20View%20Users%20Guide.pdf Enterprise View is aimed at personnel who want a quick overview of their network and how the 1E products are working to bring them environmental and cost savings. Enterprise View is a management dashboard, providing at-a-glance overviews of the energy consumption and computer-related information that 1E is gathering on your network. How does Enterprise View operate? Enterprise View provides a web-based portal onto the 1E databases. The portal lets you choose from a number of pre-defined tiles to display significant PC and Server information in a handy, summarized format.

NOMAD 1E not responding to a package status request

Overview : During a SCCM task sequence a specific application is to be installed.  The task sequence is designed to use a NOMAD cache to poll the source.  The sequence fails as no available cache is available. How to troubleshoot? On the NOMAD cacheing server Open regedit and check the package status details. Select the sub folder that corresponds to the cached item and review the details on the right.  You should check the following item are present and correct [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\1E\NomadBranch\PkgStatus\LDC002FE] "Percent"="100.000" "Version"="2" "CachePriority"="1" "CacheToFolder"="D:\\NomadBranchCache" "ReturnStatus"="Completed Successfully" "AlreadyCached"="0" Also check the logs for specific behaviour. C:\ProgramData\1E\NomadBranch\LogFiles The log should state "CacheStatus: (ELD)  pkgID="LDC002FE"(0) local=100.000% verified

NOMAD 1E not responding to a package status request

Overview : During a SCCM task sequence a specific application is to be installed.  The task sequence is designed to use a NOMAD cache to poll the source.  The sequence fails as no available cache is available. How to troubleshoot? On the NOMAD cacheing server Open regedit and check the package status details. Select the sub folder that corresponds to the cached item and review the details on the right.  You should check the following item are present and correct [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\1E\NomadBranch\PkgStatus\LDC002FE] "Percent"="100.000" "Version"="2" "CachePriority"="1" "CacheToFolder"="D:\\NomadBranchCache" "ReturnStatus"="Completed Successfully" "AlreadyCached"="0" Also check the logs for specific behaviour. C:\ProgramData\1E\NomadBranch\LogFiles The log should state "CacheStatus: (ELD)  pkgID="LDC002FE"(0) local=100.000% verified

PXE-E32: TFTP Open Timeout

SYMPTOM When the PXE client comes up with the PXE copyright message and completes the DHCP phase, but then displays: TFTP.... After a while, the following error message is displayed: PXE-E32: TFTP open timeout Depending on the PXE client's system setup boot device list configuration, the PC then either stops or tries to boot from the next boot device in the system setup boot device list. CAUSE 1 The "PXE-E32" error indicates that the PXE did not get a reply from the TFTP server when sending a request to download its boot file. Possible causes for this problem are: 1. There is no TFTP server 2. The TFTP server is not running 3. TFTP and DHCP/BOOTP services are running on different machines, but the next-server (066) option was not specified RESOLUTION 1 Make sure that a TFTP server is set up and running. When the TFTP service is running on a different machine than the DHCP or BOOTP service, you need to add option 066 (next-server) to the DHCP/BOOTP server configuration, an

PXE-E32: TFTP Open Timeout

SYMPTOM When the PXE client comes up with the PXE copyright message and completes the DHCP phase, but then displays: TFTP.... After a while, the following error message is displayed: PXE-E32: TFTP open timeout Depending on the PXE client's system setup boot device list configuration, the PC then either stops or tries to boot from the next boot device in the system setup boot device list. CAUSE 1 The "PXE-E32" error indicates that the PXE did not get a reply from the TFTP server when sending a request to download its boot file. Possible causes for this problem are: 1. There is no TFTP server 2. The TFTP server is not running 3. TFTP and DHCP/BOOTP services are running on different machines, but the next-server (066) option was not specified RESOLUTION 1 Make sure that a TFTP server is set up and running. When the TFTP service is running on a different machine than the DHCP or BOOTP service, you need to add option 066 (next-server) to the DHCP/BOOTP server configuration, an

HOW TO: Install Imported Certificates on a Web Server in Windows Server 2003

Assign the Imported Certificate to the Web Site Click Start , point to Administrative Tools , and then click Internet Information Services (IIS) Manager . In the left pane, click your server. In the right pane, double-click Web Sites . In the right pane, right-click the Web site you want to assign the certificate to, and then click Properties . Click Directory Security , and then click Server Certificate . On the Welcome to the Web Certificate Wizard page, click Next . On the Server Certificate page, click Assign an existing certificate , and then click Next . On the Available Certificates page, click the installed certificate you want to assign to this Web site, and then click Next . On the SSL Port page, configure the SSL port number. The default port of 443 is appropriate for most situations. Click Next . On the Certificate Summary page, review the information about the certificate, and then click Next . On the Completing the Web Server Certificate Wizar

HOW TO: Install Imported Certificates on a Web Server in Windows Server 2003

Assign the Imported Certificate to the Web Site Click Start , point to Administrative Tools , and then click Internet Information Services (IIS) Manager . In the left pane, click your server. In the right pane, double-click Web Sites . In the right pane, right-click the Web site you want to assign the certificate to, and then click Properties . Click Directory Security , and then click Server Certificate . On the Welcome to the Web Certificate Wizard page, click Next . On the Server Certificate page, click Assign an existing certificate , and then click Next . On the Available Certificates page, click the installed certificate you want to assign to this Web site, and then click Next . On the SSL Port page, configure the SSL port number. The default port of 443 is appropriate for most situations. Click Next . On the Certificate Summary page, review the information about the certificate, and then click Next . On the Completing the Web Server Certificate Wizar

VMWARE: Where can i find the Dell VMware 5.1 ISO for R620 / R720

As you may be aware finding the VMware 5.1 ISO for Dell is a bit challenging.  The Dell Driver and Support page is not working properly and it is a bit frustrating. Please see the direct link to the Dell FTP server below. Dell VMware 5.1 ISO for R620 / R720   Thanks to a twitter response Dell provided the following link. http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/poweredge-r620?driverId=XWYR5&osCode=XI51&fileId=3005015335

VMWARE: Where can i find the Dell VMware 5.1 ISO for R620 / R720

As you may be aware finding the VMware 5.1 ISO for Dell is a bit challenging.  The Dell Driver and Support page is not working properly and it is a bit frustrating. Please see the direct link to the Dell FTP server below. Dell VMware 5.1 ISO for R620 / R720   Thanks to a twitter response Dell provided the following link. http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/poweredge-r620?driverId=XWYR5&osCode=XI51&fileId=3005015335

VMWare error: Unable to perform the operation. There is no available vRam capacity.

Cannot Add or Connect an ESXi Host to vCenter Server You cannot add an ESXi host to vCenter Server. Problem You attempt to add or connect an ESXi host to vCenter Server but the operation is unsuccessful and you receive the following error message. "Unable to perform the operation. There is no available vRAM capacity." Cause  The vCenter Server system to which you tried to add the host to is licensed with a license key of vCenter Server Essentials that is part of the Essentials Kits. vCenter Server 5.0 Essentials licenses are hard-enforced, you cannot exceed the amount of pooled vRAM for vSphere 5.0 Essentials license keys that are assigned to the ESXi 5.0 hosts while the hosts are managed by vCenter Server. The memory that is configured to the powered-on virtual machines on the host that you try to add or reconnect exceeds the amount of pooled vRAM for vSphere Essentials. For details about vRAM and vRAM pooling, see “Licensing for ESXi 5.0 Hosts,” on page 68. Solution Reduce

VMWare error: Unable to perform the operation. There is no available vRam capacity.

Cannot Add or Connect an ESXi Host to vCenter Server You cannot add an ESXi host to vCenter Server. Problem You attempt to add or connect an ESXi host to vCenter Server but the operation is unsuccessful and you receive the following error message. "Unable to perform the operation. There is no available vRAM capacity." Cause  The vCenter Server system to which you tried to add the host to is licensed with a license key of vCenter Server Essentials that is part of the Essentials Kits. vCenter Server 5.0 Essentials licenses are hard-enforced, you cannot exceed the amount of pooled vRAM for vSphere 5.0 Essentials license keys that are assigned to the ESXi 5.0 hosts while the hosts are managed by vCenter Server. The memory that is configured to the powered-on virtual machines on the host that you try to add or reconnect exceeds the amount of pooled vRAM for vSphere Essentials. For details about vRAM and vRAM pooling, see “Licensing for ESXi 5.0 Hosts,” on page 68. Solution Reduce

"Bootmgr is missing" from deployed .wim file

BOOTMGR errors is if your PC is trying to boot from a drive that is not properly configured.  In other words, it’s trying to boot from a  non-bootable  source. Cause: This error occurs when either of the following conditions is true: The Windows Boot Manager (Bootmgr) entry is not present in the Boot Configuration Data (BCD) store. The Boot\BCD file on the active partition is damaged or missing. It is most likely the captured wim image had a corrupt/missing Bootmgr record. Open WInPE and run the command below. bcdboot c:\windows /s c: Now you should recapture the Wim and test a new Task Sequence deployment. Bootrec.exe /RebuildBcd   http://support.microsoft.com/kb/927391 Here is the content of that article: Resolution: Method 1: Repair the BCD store by using the Startup Repair option You can use the Startup Repair option in the Windows Recovery Environment to repair the BCD store. To do this, follow these steps: Put the Windows Vista installation disc in the disc drive, and then

"Bootmgr is missing" from deployed .wim file

BOOTMGR errors is if your PC is trying to boot from a drive that is not properly configured.  In other words, it’s trying to boot from a  non-bootable  source. Cause: This error occurs when either of the following conditions is true: The Windows Boot Manager (Bootmgr) entry is not present in the Boot Configuration Data (BCD) store. The Boot\BCD file on the active partition is damaged or missing. It is most likely the captured wim image had a corrupt/missing Bootmgr record. Open WInPE and run the command below. bcdboot c:\windows /s c: Now you should recapture the Wim and test a new Task Sequence deployment. Bootrec.exe /RebuildBcd   http://support.microsoft.com/kb/927391 Here is the content of that article: Resolution: Method 1: Repair the BCD store by using the Startup Repair option You can use the Startup Repair option in the Windows Recovery Environment to repair the BCD store. To do this, follow these steps: Put the Windows Vista installation disc in the disc drive, and then

SCCM How to deploy a client

Overview Within Config manager the client is within the "All Systems" collection however, under the column ' Client'  the answer is NO. Stage 1 First thing to do is click on "Client installation methods"  located under Site Settings.  Then right click on "Client Push Installation" and select properties.  On the general tab if you click on "Enable Client Push Installation to assigned resources" any system discovered throug AD (or other) will have a client automatically installed.  Depending on you environment consider this tick box. On the Accounts tab you must input account credentials that will have administrative access to the admin$ share of the client system.  The account that can access desktops may be different to domain controllers so you can put multiple accounts in here and it will try them in order. On the Client tab you can specify the Site code.  It is also possible to define SMS cache size rather than the 5gb default. See Mic

SCCM How to deploy a client

Overview Within Config manager the client is within the "All Systems" collection however, under the column ' Client'  the answer is NO. Stage 1 First thing to do is click on "Client installation methods"  located under Site Settings.  Then right click on "Client Push Installation" and select properties.  On the general tab if you click on "Enable Client Push Installation to assigned resources" any system discovered throug AD (or other) will have a client automatically installed.  Depending on you environment consider this tick box. On the Accounts tab you must input account credentials that will have administrative access to the admin$ share of the client system.  The account that can access desktops may be different to domain controllers so you can put multiple accounts in here and it will try them in order. On the Client tab you can specify the Site code.  It is also possible to define SMS cache size rather than the 5gb default. See Mic

How to send internet traffic out the ISP (not through the BES server)

http://www.blackberryforums.com.au/forums/general-bes-discussion/3946-how-send-internet-traffic-out-isp-not-through-bes-server.html When you are on BES you have the three browsers by default, they are Internet Browser (use BlackBerry APN), BlackBerry Browser (uses BES MDS service) and the Carrier’s WAP Browser (Vodafone Live). If you use Vodafone Live you change be charged extra for the data usage so this isn't really recommended. What you should do on the BES is go "I.T Policy > Default Policy > Browser Policy Group" and change the following: 1. MDS Browser Title = MDS Internet 2. Allow IBS Browser = True 3. MDS Browser Use Separate Icon = True After changing these policies you Internet Browser that uses the BES internet connection will be called "MDS Internet" and you should also see a separate "Browser" icon. This separate Browser icon will bypass your BES internet and use the free Blackberry APN get internet data

How to send internet traffic out the ISP (not through the BES server)

http://www.blackberryforums.com.au/forums/general-bes-discussion/3946-how-send-internet-traffic-out-isp-not-through-bes-server.html When you are on BES you have the three browsers by default, they are Internet Browser (use BlackBerry APN), BlackBerry Browser (uses BES MDS service) and the Carrier’s WAP Browser (Vodafone Live). If you use Vodafone Live you change be charged extra for the data usage so this isn't really recommended. What you should do on the BES is go "I.T Policy > Default Policy > Browser Policy Group" and change the following: 1. MDS Browser Title = MDS Internet 2. Allow IBS Browser = True 3. MDS Browser Use Separate Icon = True After changing these policies you Internet Browser that uses the BES internet connection will be called "MDS Internet" and you should also see a separate "Browser" icon. This separate Browser icon will bypass your BES internet and use the free Blackberry APN get internet data

SCCM PXE Task Sequence

Step 1 1 Check DHCP scope has option 66 with the SCCM server name set as the value. 2 WDS service is installed and running. 3 Under site Systems select the SCCM server and make sure "ConfigMgr PXE service point" role is installed 3.1 For a lab environment. Enable "Allow this PXE... to repond to incoming PXE requests" and "Respond to PXE request on all network interfaces". 4 Create a Collection called "Bare Metal OSD deployment" Step 2 5 Click on "Computer Asscocation"  > "Import computer Information" > Import single computer 5.1 Enter Computer name and MAC address to define system > Add to "Bare Metal OSD deployment" collection 6 Under the node OSD in SCCM click on "Task Sequence"> Select the TS you want to deploy to the collection > Right click and "Advertise", specify the "bare metal OSD deployments". 6.1 Set as mandatory assignemtn. Tick "Ignore maintenance windows

SCCM PXE Task Sequence

Step 1 1 Check DHCP scope has option 66 with the SCCM server name set as the value. 2 WDS service is installed and running. 3 Under site Systems select the SCCM server and make sure "ConfigMgr PXE service point" role is installed 3.1 For a lab environment. Enable "Allow this PXE... to repond to incoming PXE requests" and "Respond to PXE request on all network interfaces". 4 Create a Collection called "Bare Metal OSD deployment" Step 2 5 Click on "Computer Asscocation"  > "Import computer Information" > Import single computer 5.1 Enter Computer name and MAC address to define system > Add to "Bare Metal OSD deployment" collection 6 Under the node OSD in SCCM click on "Task Sequence"> Select the TS you want to deploy to the collection > Right click and "Advertise", specify the "bare metal OSD deployments". 6.1 Set as mandatory assignemtn. Tick "Ignore maintenance windows

Blackberry How to factory reset your device.

Here's how to FACTORY RESET the device. Install Blackberry Desktop Manager on a PC.  Connect the Blackberry to the PC with a USB cable. From a DOS prompt (command) window on the users PC (from Start - Run  type cmd <OK>  then change directory path to: C:\Program Files\Common Files\Research In Motion\Apploader     by typing cd\ (enter)  followed by cd Program Files (enter) then cd Common Files (enter)  etc etc Run the command:   Loader.exe /resettofactory That will bring the Blackberry back to the state it should be in when you get a brand new one out of the box.

Blackberry How to factory reset your device.

Here's how to FACTORY RESET the device. Install Blackberry Desktop Manager on a PC.  Connect the Blackberry to the PC with a USB cable. From a DOS prompt (command) window on the users PC (from Start - Run  type cmd <OK>  then change directory path to: C:\Program Files\Common Files\Research In Motion\Apploader     by typing cd\ (enter)  followed by cd Program Files (enter) then cd Common Files (enter)  etc etc Run the command:   Loader.exe /resettofactory That will bring the Blackberry back to the state it should be in when you get a brand new one out of the box.

BES Troubleshooting Enterprise Activation

Troubleshooting the enterprise activation process can be broken down into 4 stages – when troubleshooting activation issues, let the process complete or until an error messages appears. For more help with Enterprise Activation issues – KB13852   1.1.1        Stage 1 – Authentication 1.       The BESAdmin creates a new user and assigns an activation password using the Blackberry Manager (4.1.x) or the Blackberry Administration Service (5.0.X). The user list store in the blackberry Configuration Database is updated with the new user name, email address, mailbox information, activation password, activation status and other user account information. Points of Failure – BAS, Configuration Database   2.       The Blackberry Dispatcher assigns the new user to a Blackberry Messaging Agent. The Blackberry Messaging Agent starts to monitor the user’s mailbox on the messaging server for new email messages. An email message containing the ETP.dat file attachment is required to continue the activat

BES Troubleshooting Enterprise Activation

Troubleshooting the enterprise activation process can be broken down into 4 stages – when troubleshooting activation issues, let the process complete or until an error messages appears. For more help with Enterprise Activation issues – KB13852   1.1.1        Stage 1 – Authentication 1.       The BESAdmin creates a new user and assigns an activation password using the Blackberry Manager (4.1.x) or the Blackberry Administration Service (5.0.X). The user list store in the blackberry Configuration Database is updated with the new user name, email address, mailbox information, activation password, activation status and other user account information. Points of Failure – BAS, Configuration Database   2.       The Blackberry Dispatcher assigns the new user to a Blackberry Messaging Agent. The Blackberry Messaging Agent starts to monitor the user’s mailbox on the messaging server for new email messages. An email message containing the ETP.dat file attachment is required to continue the activat