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http://www.blackberryforums.com.au/forums/general-bes-discussion/3946-how-send-internet-traffic-out-isp-not-through-bes-server.html When you are on BES you have the three browsers by default, they are Internet Browser (use BlackBerry APN), BlackBerry Browser (uses BES MDS service) and the Carrier’s WAP Browser (Vodafone Live). If you use Vodafone Live you change be charged extra for the data usage so this isn't really recommended. What you should do on the BES is go "I.T Policy > Default Policy > Browser Policy Group" and change the following: 1. MDS Browser Title = MDS Internet 2. Allow IBS Browser = True 3. MDS Browser Use Separate Icon = True After changing these policies you Internet Browser that uses the BES internet connection will be called "MDS Internet" and you should also see a separate "Browser" icon. This separate Browser icon will bypass your BES internet and use the free Blackberry APN get internet data

http://www.blackberryforums.com.au/forums/general-bes-discussion/3946-how-send-internet-traffic-out-isp-not-through-bes-server.html When you are on BES you have the three browsers by default, they are Internet Browser (use BlackBerry APN), BlackBerry Browser (uses BES MDS service) and the Carrier’s WAP Browser (Vodafone Live). If you use Vodafone Live you change be charged extra for the data usage so this isn't really recommended. What you should do on the BES is go "I.T Policy > Default Policy > Browser Policy Group" and change the following: 1. MDS Browser Title = MDS Internet 2. Allow IBS Browser = True 3. MDS Browser Use Separate Icon = True After changing these policies you Internet Browser that uses the BES internet connection will be called "MDS Internet" and you should also see a separate "Browser" icon. This separate Browser icon will bypass your BES internet and use the free Blackberry APN get internet data

Here's how to FACTORY RESET the device. Install Blackberry Desktop Manager on a PC.  Connect the Blackberry to the PC with a USB cable. From a DOS prompt (command) window on the users PC (from Start - Run  type cmd <OK>  then change directory path to: C:\Program Files\Common Files\Research In Motion\Apploader     by typing cd\ (enter)  followed by cd Program Files (enter) then cd Common Files (enter)  etc etc Run the command:   Loader.exe /resettofactory That will bring the Blackberry back to the state it should be in when you get a brand new one out of the box.

Here's how to FACTORY RESET the device. Install Blackberry Desktop Manager on a PC.  Connect the Blackberry to the PC with a USB cable. From a DOS prompt (command) window on the users PC (from Start - Run  type cmd <OK>  then change directory path to: C:\Program Files\Common Files\Research In Motion\Apploader     by typing cd\ (enter)  followed by cd Program Files (enter) then cd Common Files (enter)  etc etc Run the command:   Loader.exe /resettofactory That will bring the Blackberry back to the state it should be in when you get a brand new one out of the box.

Troubleshooting the enterprise activation process can be broken down into 4 stages – when troubleshooting activation issues, let the process complete or until an error messages appears. For more help with Enterprise Activation issues – KB13852   1.1.1        Stage 1 – Authentication 1.       The BESAdmin creates a new user and assigns an activation password using the Blackberry Manager (4.1.x) or the Blackberry Administration Service (5.0.X). The user list store in the blackberry Configuration Database is updated with the new user name, email address, mailbox information, activation password, activation status and other user account information. Points of Failure – BAS, Configuration Database   2.       The Blackberry Dispatcher assigns the new user to a Blackberry Messaging Agent. The Blackberry Messaging Agent starts to monitor the user’s mailbox on the messaging server for new email messages. An email message containing the ETP.dat file attachment is required to continue the act...